Phone: +86-13323734133   WhatsApp: +8613323734133   Email: info@xfvibrating.com
FAQ
Home » FAQ
Company Info

Company Info

  • What payment terms do you accept?

    We normally accept T/T and L/C at sight. Other terms can be further negotiated according to project conditions.
  • Which markets do you mainly export to?

    Our products are exported to Southeast Asia, Middle East, Africa, Eastern Europe and South America. We have rich project experience in steel, metallurgy, mining and aggregate heavy‑duty industries.
  • Are you a manufacturer or trading company?

    We are a professional manufacturer of vibrating screening and conveying equipment, located in Xinxiang, Henan. Equipped with complete production and testing workshops, we support OEM and custom‑designed solutions.

Product & Quotation

Order & After‑Sales

  • What technical support can I obtain before and after delivery?

    Before shipment: drawing confirmation and FAT factory test videos. After delivery: remote guidance for installation, commissioning and operator training. Overseas on‑site service is optional, with relevant travel expenses borne by the buyer.
  • What is your warranty policy?

    12‑month warranty against manufacturing defects starting from shipment date. Lifelong technical support is available. Wearing parts are supplied at factory cost.
  • What documents will be provided together with shipment?

    We provide packing list, commercial invoice, operation manuals, assembly drawings and factory inspection reports. Special export documents can be provided upon request.
  • How are goods packed and shipped?

    Machines are packed with reinforced steel frames or fumigated wooden cases. Sea freight is the main transport mode. EXW, FOB, CIF and other trade terms are acceptable. Shipping cost is quoted separately based on weight, volume and destination port.
  • What is your production lead‑time?

    Standard models take 15‑30 working days. For custom‑built equipment, it takes 25‑45 working days after drawing confirmation. Exact schedule will be confirmed upon final technical requirements.
  • Do you support OEM and non‑standard customization? What is the MOQ?

    Customization is our core strength. We design equipment according to your material, capacity, particle size and site layout. OEM service is supported. There is no strict MOQ; even one set of custom machine is acceptable.

Subscribe to Our Newsletter​​​​​​​

Quick Link

Products

About Us

Services&Support

FAQ

Contact Us

WhatsApp: +8613323734133
Address: No.188, Zhongyang Avenue, Zhaipo Town, Xinxiang County, Xinxiang City, Henan Province, China
© 2026 Xinxiang Xinfeng Machinery Co., Ltd. All Rights Reserved | Privacy Policy | Sitemap